This is a quick overview of the most common asked questions.
This Section will be updated from time to time.
The Polycom Community is not a replacement for Polycom Global Services Support and you may be asked to contact your Reseller or if outside warranty to work with Polycom Support via PPI (Pay Per Incident)
Please ensure before posting any new Question in the Community that you:
July 06, 2015 Question: Can I convert my SoundStation2™ Avaya ® 2490 or SoundStation2™ Direct Connect for Nortel to work with an analog phone line? Resolution: These branded devices only work with the originally intended PABX providers and cannot be converted.
Mar 23, 2016 Question: Where can I find details about End of Life and/or End of Support? Resolution: Please check => here <=
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's