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[FAQ] What Computer Calling Kit cable is compatible with my Polycom Conference Phone?

SteffenBaierUK
Polycom Employee & Community Manager

[FAQ] What Computer Calling Kit cable is compatible with my Polycom Conference Phone?

Polycom sells multiple different Computer Calling Kits that vary for the different Polycom Conference Phones.

 

Available Cables:

 

 

 

Conference Phone used

Computer Calling Kit SKU (Price List)

Computer Calling Kit P/N (label)

Country

SoundStation2W

(Basic and Expandable)

2200-07878-001

2457-17240-001

Worldwide

SoundStation2 EX (expandable)

SoundStation2 with LCD

SoundStation Duo

VoiceStation 500

2200-17240-002

2457-17240-002

worldwide

SoundStation2 EX (expandable)

SoundStation2 with LCD

2200-07878-002

2457-17240-001

Japan

                Note: SoundStation2 Expandable and SoundStation2W Expandable include the Computer Calling Kit. 

 

 

In order to troubleshoot an installation please follow these steps:

 

  1. Check if the correct computer calling kit is used with the conference phone (see table below)

    Conference Phone used

    SKU (Price List)

    P/N (label)

    Country

    SoundStation2W

    2200-07878-001

    2457-17240-001

    Worldwide

    SoundStation2 EX (expandable)

    SoundStation Duo

    VoiceStation 500

    2200-17240-002

    2457-17240-002

    worldwide

    SoundStation2 EX (expandable)

    2200-07878-002

    2457-17240-001

    Japan


     
  2. Follow Application Note for the SoundStation2 Computer Calling Kit => here <= 
     
  3. Connect the conference phone using the computer calling kit with the computer and use Skype as ‘know good’ softclient to place a Skype Test Call => here <= 
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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