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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-01-2017 06:13 AM

HP Recommended

Hi all,

 

I think we have a very old SoundStation, it lacks a small LED screen for example and its S/N is purely numeric.

Part number on the back (the case?) is 2201-03308-103.

 

Working aspects:

  • It powers up,
  • the line is live,
  • cables have been swopped,
  • intialisation sound happens

 

Not working:

  • "Pick up" receiver, no open line sounds, dialing does nothing.

 

Any ideas on this one?

8 REPLIES 8

‎11-01-2017 08:36 AM

HP Recommended

Hello ParkIT,

welcome to the Polycom Community.

It would be of interest to provide some basic details as:

 

  • Has this ever worked ?
    yes or no
  • Pending on the above the unit is most likely defective 

Providing the serial allows us to look up the history of the device.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-01-2017 09:21 AM

HP Recommended

Hi Steffen,

 

We don't know if it is the egg or the chicken's fault. We have made changes to our PBX and think it might have lost analogue for that port but on the same hand, someone might have tripped over the device, dropped it on the floor, picked it up, seen it still lit up and thought it was fine.

 

The S/N on it is: 12694076

 

Getting that number for you, I dropped the conversion box ... I think we need to wire a phone into the floor from the middle of the table.

Was this reply helpful? Yes No

‎11-01-2017 09:24 AM

HP Recommended

P.S. We did get the phone from a third party phone provider along with support for the PBX and such, which complicates things at the moment because they just lost their lead engineer, hence why I am looking about for a solution via other avenues.

Was this reply helpful? Yes No

‎11-01-2017 10:20 AM

HP Recommended

Hello ParkIT,

The serial is usually 12 digits or more and sometimes has a date under it.

 

The short one provided by you could not be found.

 

The Unit will only work with an analog port.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-02-2017 04:46 AM

HP Recommended

The short one is all there is on this.

Has the method of serial numbering changed over the years?

Was this reply helpful? Yes No

‎11-02-2017 04:59 AM

HP Recommended

Hello ParkIT,

 

simply take a photo of the underside of the phone and post here.

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-02-2017 05:33 AM

HP Recommended

Attached.

Was this reply helpful? Yes No

‎11-02-2017 05:56 AM

HP Recommended

Hello ParkIT,

 

I cannot find this asset within Polycom so not really sure how old this is.

 

Test the analog extension with another analog phone or take this phone home and test this there.

 

Nothing else I could suggest.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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