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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-11-2012 06:53 AM

HP Recommended

What are the steps after I put caller on hold, press transfer to tell someone who is calling, then hang up to take caller off hold to tell caller I'm transferring, then transfer the call.

3 REPLIES 3

‎07-13-2012 06:52 AM

HP Recommended

Linda,  you did not mention which model of phone you have or what type of service you are using. The used Guide for your phone should be located on the link below.  Some phones may have a soft key that is programmed in the local PBX and the function may not be the same for all models. 

 

http://support.polycom.com/PolycomService/support/us/support/voice/index.html 

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‎08-24-2012 03:06 AM

HP Recommended

Yes, i have the same question

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‎08-24-2012 03:24 AM

HP Recommended

Hello all,

 

even as this was already covered here:

 

Oct 20, 2011 Question: How can I setup a conference via my Polycom Conference Phone?
Resolution: Please check => here <=

 

I now in addition added this here highlighting the word "hold":

 

Aug 24, 2012 Question: How can I place a caller on hold or return from hold via my Polycom Conference Phone?
Resolution: Please check => here <=

 

Please check either of these post's as the phone, once the flash time is set correctly, completely relies on the PABX / PSTN and you should contact the provider of the analog line how to use the hold function.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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