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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Good afternoon, I have a question about Polycom 2w wireless phone, the problem I have is that I can not sync the phone with your base, restart the phone and synchronize via the button on the base side looking phone the option to search registering. The display of the phone appears to be pressing 10 seconds button record, I press the button on the base and the display of the phone I appears recording after about 15 seconds the error message that failed to register appears who could this be?

 

thanks a lot!

1 REPLY 1
HP Recommended

Hello ChrisDuque,

welcome to the Polycom Community.

This sounds most likely that the unit is faulty. You can try and upgrade the software but most likely you will need to call your reseller and/or support to discuss RMA options.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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