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No video from SoundStation 2W

Occasional Visitor

No video from SoundStation 2W

We have two locations site A and site b and both use the Polycom SoundStation 2W. When conferenced in, site A can see and hear site B, but site B can hear but not see site A. Anyone run into this problem before or any thoughts as to the problem?


Thank You,



Message 1 of 2
Polycom Employee & Community Manager

Re: No video from SoundStation 2W

Hello DaveB,

welcome to the Polycom Community.

I am unsure if you are mixing up phones here but the SoundStation 2 W is a wireless analog conference phone that has neither a screen nor a camera and has no video capabilities at all.


I would suggest you work with a Polycom reseller to check out your setup as this is nothing the SS2W would support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 2