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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-31-2012 11:49 AM

HP Recommended

Hello,

 

I have a Polycom SoundStation 2W and recently I been having trouble with pairing this phone to the base for comunication between the two.

 

I turn on the phone and on the small screen displays, "PLEASE WAIT". I press 1, 4, 9, on the dial pad and still no luck. 

 

I tried properly registering with the base and no luck.

 

Finally I decided to update the firmware to the most recent version and so far no luck.

 

I followed the correct documentation on this site on how to do update the device.

 

Here's where I'm stuck at, during the update process I get to this part: verifying radio parameter specification progress on the update software and the phone reboots.

 

Once the phone reboots it hangs there saying "Rebooting Please Wait.." and the update always fails on that part.

 

The correct drivers are installed etc..

 

Any help is greatly appreciated.

1 REPLY 1

‎07-31-2012 12:38 PM

HP Recommended

Hello toasti,

welcome to the Polycom Community.

Please contact your Polycom Reseller regarding this issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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