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Polycom SoundStation Duo - analog call problem

EnLabs
Occasional Visitor

Polycom SoundStation Duo - analog call problem

Hello everyone,

 

i've recently bought a Polycom SoundStation Duo and succesfully configured it for analog use.

 

I can call and receive but the voice i receive and hear is intermittent and disturbed.

The counterpart hears well and there is no problem for them.

 

I've already tried the speaker diagnosis and it seems that there is no problem with it.

 

Is there anyone having the same issue?How can i fix it?

 

We use the system in Italy, if it makes any difference.

 

Thank you for your support.

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom SoundStation Duo - analog call problem

Hello EnLabs,

welcome to the Polycom Community.

I have heard of an similar issue like this and would like to ask you to work with your reseller to raise a ticket with Polycom support.

 

Please also ensure that the SoundStation DUO is running on the latest available Software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
TSS
Occasional Visitor

Re: Polycom SoundStation Duo - analog call problem

Has this been solved / solution available. I have the exact same problem.

 

Thanks!

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom SoundStation Duo - analog call problem

Hello TSS,

welcome to the Polycom Community.

Since this post was started various new Software Versions have been released.

 

  • Please ensure if you are using SIP to utilize the UCS 4.0.4 Software

  • If you are using LYNC please utilize the UCS 4.1.0 Software

If this does not address your issue please contact your Polycom reseller and / or Polycom support directly.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Slack
Occasional Visitor

Re: Polycom SoundStation Duo - analog call problem

I am also having problems with Analog calls.  The audio is not consistent.  It varies to the point we cannot hear the other person.

I have updated the softwar and we are currently running 4.1.1.0260

 

 

!

 

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom SoundStation Duo - analog call problem

Hello Slack,

welcome to the Polycom Community.

UCS 4.1.1 is LYNC only, please downgrade to UCS 4.0.8

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6