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Polycom SoundStation2 Avaya 2490 Won't Initialize

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Visitor

Polycom SoundStation2 Avaya 2490 Won't Initialize

Hello,

I need some assistance installing and activating a digital Polycom Soundstation 2 model 2490 conference phone. We use digital PBX and I have attached the Polycom as the manual instructs to the interface module, but the conference phone is just stuck in the "initializing" mode. I have an Avaya IP Office 500 System Server and I'm wondering if there is that needs to be checked/set, or do I need to do something to get the module to complete initialization and begin working?

 

Any help would be appreciated!

 

Thank you!

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Polycom SoundStation2 Avaya 2490 Won't Initialize

Hello Reddevil,

 

welcome to the Polycom Community.

 

As described in the SoundStation 2 Avaya 2490 FAQ => here <= it will only work with a Avaya DEFINITY PBX

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Visitor

Re: Polycom SoundStation2 Avaya 2490 Won't Initialize

Thank you, SteffenBaierUK.

 

Since the SoundStation2 Avaya 2490 Polycom is clearly not compatible with my current telephone configuration, could you please inform me which Polycom is compatible with my config?

 

Thanks!

Message 3 of 4
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Polycom Employee & Community Manager

Re: Polycom SoundStation2 Avaya 2490 Won't Initialize

Hello,

 

well if your PABX is SIP compatible then I could recommend any of our SoundStation IP based units.

 

If you want maximum compatibility then maybe go with the SoundStation Duo as it is analog, SIP / LYNC compatible.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4