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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-06-2013 09:54 AM

HP Recommended

Hey everyone,

 

I have a polycom soundstation (the original) that produces static when on a call.  It is so bad that is difficult to hear the person on the other line speaking.  Im not sure if this could possible be a common issue, as I have not seen anything about it anywhere.  However if anyone can shed some light on my issue I would appreciate it.

 

Hope everyone is having a good day

1 REPLY 1

‎02-06-2013 10:42 AM

HP Recommended

Hello bhartley,

welcome to the Polycom Community.

  • Have you checked another phone on the same analog line yet?
  • Has the SoundStation always done that and have you tried to disconnect the line anfd just going off hook to check if it creates a noise?

If yes to above then I assume the SoundStation is somehow defective. To troubleshoot this please work with your Polycom reseller and ensure you are only using the Polycom supplied wiring.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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