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Polycom Soundsation

bhartley
Occasional Contributor

Polycom Soundsation

Hey everyone,

 

I have a polycom soundstation (the original) that produces static when on a call.  It is so bad that is difficult to hear the person on the other line speaking.  Im not sure if this could possible be a common issue, as I have not seen anything about it anywhere.  However if anyone can shed some light on my issue I would appreciate it.

 

Hope everyone is having a good day

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Soundsation

Hello bhartley,

welcome to the Polycom Community.

  • Have you checked another phone on the same analog line yet?
  • Has the SoundStation always done that and have you tried to disconnect the line anfd just going off hook to check if it creates a noise?

If yes to above then I assume the SoundStation is somehow defective. To troubleshoot this please work with your Polycom reseller and ensure you are only using the Polycom supplied wiring.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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