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Polycom Soundstation 2 - fast busy

Occasional Visitor

Polycom Soundstation 2 - fast busy

All attempts to make an outgoing call result in a fast busy.  Our VOIP service is via Mitel and they have stated they have 'refreshed' the line and provided me with a user name and passcode to enter into the Polycom unit but I have no idea what they are talking about... Is this a Mitel or Polycom issue?  

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Polycom Employee & Community Manager

Re: Polycom Soundstation 2 - fast busy

Hello @PAOM,

welcome to the Polycom Community.

The SoundStation 2 is an analog phone which does not require a username / password.


This sounds more like a SIP phone or ATA adaptor.


The SoundStation 2 requires a normal analog line and what you describe is an issue on the phone line provider end.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2