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Polycom Soundstation 2: no id message 1

Occasional Visitor

Polycom Soundstation 2: no id message 1

Our Soundstation 2 unit top lights are blinking non-stop and the unit it beeping (non-stop) with a "NO ID MESSAGE 1" on the display.  

- We have unplugged the power and gone through all the menu options


Any advice on how to fix this?



Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom Soundstation 2: no id message 1

Hello postmodern,

welcome to the Polycom Community.

Do you happen to have the serial number of this unit?


It should be at the bottom of the unit usually starting with a 2.


It would also be of interest if this is a brand new unit or a used unit.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

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Message 2 of 2