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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-28-2013 04:59 AM

HP Recommended

We have a Polycom Soundstation Duo "spiderphone" which constantly flashes the time and date on the screen.

 

I have tried to set this using the web admin panel howevever no matter which settings I enter the problem persists with the incorrect time and date flashing constantly.

 

I have tried rebooting the phone after each configuration change but nothing seems to work.

 

Please could someone help?

 

Mark

1 REPLY 1

‎01-28-2013 06:56 AM

HP Recommended

Hello Mark,

welcome to the Polycom Community.

I created a new post in the VoIP FAQ in regards to the Time and Date => here <=

 

The SoundStation Duo in addition has the functionality to gather the Time & Date via the incoming caller ID if supported by the provider.

 

The UCS 4.1.0 Admin Guide explains this on Page 481 as follows:

 

If enabled, and the phone is running in PSTN mode and no SNTP server is specified or Ethernet is down, only the time will display on the idle screen and in call lists.


If disabled, and the phone is running in PSTN mode and no SNTP server is specified or Ethernet is down, both the date (which may show the incorrect year) and time will display on the idle screen and in call lists.


Note: By default, phones that operate in PSTN-only mode do not display the date and time unless:


• The date and time is set by an incoming call with a supported Caller ID standard.
• The phone is connected to Ethernet and you turn on the date and time display. To turn on the time and date display, press the Menu key on the phone, and then select Settings > Basic > Preferences > Time and Date.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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