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Polycom sound staion 2 stopped working

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Occasional Visitor

Polycom sound staion 2 stopped working

My polycom sound station 2 2201 1 60000 691 non expandable stopped working. It has been working fine for 6 months (although it is a refit) and suddenly stopped today. It switches on as normal and appears to be working BUT It does not receive calls (no ring) and there is no dial tone and won't call out. I've check the line and that is fine so the fault is definitely with the machine. What's wrong with it?
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Polycom Employee & Community Manager

Re: Polycom sound staion 2 stopped working

Hello @Gilbertsemp ,

 

Welcome to the Poly Community.


Not knowing the history or age of the device we must assume it is defective. What is the serial number printed on the bottom of the unit?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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