• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I have a polycom soundstation duo connected to a Kerio Operator.

I have a problem with this device, every time we make a call, after an hour it is reset, and then we need make a call again. Where can I change call duration? 

I have tried to update the firmware, It didn't help.

now it verison: 4.0.13.1445 

 

Any suggestions?

 

Thanks

 

Igor

2 REPLIES 2
HP Recommended

Hello @IgorGerassimchuk,

welcome to the Polycom Community.

Is this a SIP call or an analog call?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks for the answer,

 

It's SIP call, 

I think I solved the problem, it's a kerio security settings.

 

If someone have the same problem:

here the link: https://manuals.gfi.com/en/kerio/operator/content/server-configuration-kerio-operator/setting-outgoi...

 

To set the maximum call duration:

  1. In the administration interface, go to Configuration > Security.
  2. Set Maximum duration of each outgoing call. The recommended value is 2 hours.

Thanks to all.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.