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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello.

 

We have a Soundstatio Dou, with the Polycom Mobile-Connector-Cable (for iPhone and “other”).

If I Connect it to my Mobile (Samsung S4) it work perfectly.

If I connect it to a Laptop (Thinkpad X220 or MacBook) the Mic of the Laptops are still been used.

The Soundstation Speaker is activated, but the Mic of the Soundstation seems to be unconnected.

Is there any hint, Idea, other cable or adapter that could help?

 

Thank you very much!

 

All the very best

aranha

 

P.S.: Ah, and I tried the 2.5mm config. It doesnt matter if I use the mobile- or PC-Config. The issue keeps the same

3 REPLIES 3
HP Recommended

Hello aranha,

welcome to the Polycom Community.

Unfortunately newer PC's have Microphone and Speaker on the same socket so the old 2.5mm cable does not work for this and the newer Phone cable is for phones only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen.

 

Thank you for your reply.

But what do I have to buy to make it run?

This soundstation works perfecly with all the smartphones, it cant be that it doesnt work with all modern PCs.

Is there another Cable, adapter something like that?

If it is from Polycom, please give me a link.

If there is an adapter, please give me a some word I can google.

 

Thanks again and best regard

Aranha

HP Recommended

Hello aranha,

Polycom does not manufacture any other cables as there has not been much demand for this.

I am unaware of any compatible adapters I could advise you.


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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