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Setting up soundstation2 direct connect with a meridian telephone

bembolbee
Occasional Visitor

Setting up soundstation2 direct connect with a meridian telephone

I am having problems connecting the soundstation direct connect with the meridian telephone, it says it's readt but the phone just keeps on blinking and cannot be used. Please advise....

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Setting up soundstation2 direct connect with a meridian telephone

Hello bembolbee,

welcome to the Polycom Community.

The community's PSTN FAQ contains this post here:

 

May 07, 2012 QuestionCan I connect my SoundStation2™ Direct Connect for Nortel to any digital Phone Line?
Resolution: Please check => here <=

 

Support for this unit is provided my Nortel / Avaya.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
bembolbee
Occasional Visitor

Re: Setting up soundstation2 direct connect with a meridian telephone

Thanks for your reply, I new to installing this soundstation2 direct connect, I believe I followed the instruction in this link: http://supportdocs.polycom.com/PolycomService/support/global/documents/support/user/products/voice/s... however, I cannot make this thing work, the soundstation2 direct connect says "READY" but the phone does not work. This means I wont be able to dial using the soundstation2 direct connect keypad, as there are series of keys needed to make an outside call, is this possible? Dialing from the phone instead of the soundstation2 direct connect? Please advise. Thanks in advance!

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Setting up soundstation2 direct connect with a meridian telephone

Hello bembolbee,

 

can you press the Speaker Button to get a Dial Tone or does the Phone ring when dialing it?

 

As previosely suggested you would need to contact AVAYA / Nortel for support or if the unit is defective speak to your Polycom reseller.

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
bembolbee
Occasional Visitor

Re: Setting up soundstation2 direct connect with a meridian telephone

No dial tone when pressing the speaker button and phone does not ring...

Message 5 of 6
iderk
Occasional Visitor

Re: Setting up soundstation2 direct connect with a meridian telephone

I am having same issue - did you get yours working?

Message 6 of 6