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SoundStation 2 - 2201-03308-001 - can't dial out

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Occasional Visitor

SoundStation 2 - 2201-03308-001 - can't dial out

We have a SoundStation 2 installed on a PBX.  When you dial 9 1-NXX-XXX-XXX, it does not allow you to dial the number & a "you must dial a 1..." message comes up.  There is no destination restriction or any other dialing issues with the PBX. Even after programming it to use LCR access, it still won't let you dial an outside number.  When programmed for Internal Access on Off Hook Preference, it will dial the internal extensions.  I know there is a setting on the IP Conference Units for how many digits to dial, but I cannot find any documentation for the analog units.  HELP!!!

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Polycom Employee & Community Manager

Re: SoundStation 2 - 2201-03308-001 - can't dial out

Hello @Liz_Chamas ,

 

Welcome to the Poly Community.


An analog SoundStation, unlike the quoted SoundStation IP, does not have any logic that would prevent you from dialling and/or ability to display any messages.

 

An analog phone simply sends the digit's in DTMF to the PSTN which then decides what the phone can do.

 

I suggest you work with your PABX vendor.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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