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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

The two external mic's for a SoundStation 2 Ex are not appearing to work.

 

Is there any configuration setup that we need to do to enable the Mic's?  

 

NOTE:  We don't have any manual for usage of these mic's beyond where they are supposed to connect.  Is there an ex mic user's manual?

 

Is there a way of testing these mic's?  The built-in SoundStation 2 mic test only works for the 3 internal inputs.

 

 

3 REPLIES 3
HP Recommended

Hello ToddCooper,

welcome to the Polycom Community.

Please ensure you check the following PSTN FAQ :

 

Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=

 

Only the correct part numbers in there are compatible.

 

There is no configuration needed.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The microphone part numer is correct for the SoundStation2 EX.

 

What I can't find is the part numbers for the SoundStation2 EX to verify that the part number on the main device is correct.  That part # 2201-16200-601 L.

 

So ... my original problem persists and I'm not sure what to do next.

 

Note that we have made calls using the 2.5mm audio port on the side of the console from a mobile phone ... the 3 built-in mic's plus speakers work fine!

 

 

HP Recommended

Hello,

 

the part number is at the  bottom of the unit.

 

I would suggest you contact the Polycom reseller who sold you the items for further support as they can raise a ticket with Polycom support for you.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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