SoundStation 2 Won't Dial Out

Occasional Visitor

SoundStation 2 Won't Dial Out

Hello, My office recently switched our digital phone system for an analog one. As part of this I got a used SoundStation 2 to use in our conferance room. The problem I'm having is that while the phone can receive calls it can't make them. If I try to dial out I just get a busy signal. It's an analog system connected through a wall module. I tested the line with a different analog phone and it works fine. Any suggestions on things to test?
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Polycom Employee & Community Manager

Re: SoundStation 2 Won't Dial Out

Hello @Adeon,

welcome to the Polycom Community.
Not knowing the history of the SoundStation 2 or what type of analog line you are using I can only assume:


  • SoundStation is defective

  • The line does not accept DTMF dialing

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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