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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-18-2013 12:54 PM

HP Recommended

We have the SS2W (2201-67800-022) and 2 Ext Pods (2201-67840-101).  The lights on the pods will work (green/red) but will not pick up sound. External call participants hear nothing from the pods - only the base mics. Have done the Software upgrade but that did not help either.  PLEASE HELP!

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2013 02:21 PM

HP Recommended

Hello sirchalk47,

welcome to the Polycom Community.

The Part number looks correct.

 

Did you purchase the microphones new ?

 

I would suggest you contact your Polycom reseller directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-18-2013 02:21 PM

HP Recommended

Hello sirchalk47,

welcome to the Polycom Community.

The Part number looks correct.

 

Did you purchase the microphones new ?

 

I would suggest you contact your Polycom reseller directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.