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SoundStation 2W External Mics Not Picking Up Voices

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Occasional Visitor

SoundStation 2W External Mics Not Picking Up Voices

We have the SS2W (2201-67800-022) and 2 Ext Pods (2201-67840-101).  The lights on the pods will work (green/red) but will not pick up sound. External call participants hear nothing from the pods - only the base mics. Have done the Software upgrade but that did not help either.  PLEASE HELP!

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Polycom Employee & Community Manager

Re: SoundStation 2W External Mics Not Picking Up Voices

Hello sirchalk47,

welcome to the Polycom Community.

The Part number looks correct.

 

Did you purchase the microphones new ?

 

I would suggest you contact your Polycom reseller directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: SoundStation 2W External Mics Not Picking Up Voices

Hello sirchalk47,

welcome to the Polycom Community.

The Part number looks correct.

 

Did you purchase the microphones new ?

 

I would suggest you contact your Polycom reseller directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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