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‎01-15-2015 04:12 AM

HP Recommended

Hello

     We have been a Polycom user for many years using Video conf units of different  flavours and using the SoundStation 2W's

 

We have 5 of these units and one is proving to be a pain in the  ?

 

 

Anyway, downloaded the update tool and followed the instructions and guess what ? it don't work

it starts the upgrade and then fails when it gets to step 3 ( radio firmware updates, then the display shows

please wait      then no signal

 

I have tried to update using the software and the mute button & going into the admin setup and software update,

 

Also tried Win7 Laptop / winXP laptop and different usb leads ( no joy ) 😞

 

When you try and register with the base it shows registering on the display then fails, but then if you press the paging button on the base station the console show base paging, what is going on,

 

this is the info from the console SN: F206370284737

 

CVM 1.61 ( then keeps flipping to show unavailable )

DSP:S2W.CON.01.605

CPLD:1.06

Registration Info

Base unavailable ( Then displays ffffffffffff )

CONS 0064545851

IPEI:01605 0284757 5

 

Any help on getting this sorted

 

 

 

1 REPLY 1

‎01-15-2015 06:45 AM

HP Recommended

Hello AVAGO,

welcome to the Polycom Community.

There are multiple similar post's about this already within this community.

 

I assume the unit stopped working prior to the update ?

 

It was sold back in 18/10/2006 so I can only assume it is defective.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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