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SoundStation 2W No Signal

Occasional Visitor

SoundStation 2W No Signal

I have two SoundStation 2Ws that are about 6 months old.  On both units, when they are plugged in for extended period of times, the "No Signal" error message appears on the screen.  In order to obtain a signal and use the units, we need to reset them by unplugging them and plugging them back in.  Do we need to do something to prevent them from changing to "no signal"?

Message 1 of 3
Polycom Employee & Community Manager

Re: SoundStation 2W No Signal

Hello dchesen,

welcome to the Polycom Community.

A couple of questions:


  • Are these newly purchased units or second hand?
  • How far away from the base are these?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
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The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 3
Occasional Visitor

Re: SoundStation 2W No Signal



The units were purchased new last September/October and they are adjacent to the bases.  Once they are unplugged and plugged back in they connect immediately.

Message 3 of 3