I have the Sound station 2W matching console and base(serial numbers are the same). I have tried to upgrade the firmware by following the perscribed method. I am getting an error message Upgrade was NOT successful. Close the application and restart the upgrade process. When I go to this phone in the menu and check the versions I see CVM:UNAVAILABLE, DSP:S2W.CON.01.605, CPLD:1.06. When I try to exit from this screen, it is frozen. I have to manually reboot.
Once the SoundStation2W unit shows the CVM as unknown and/or toggles between unknown and a value the Unit cannot be recovered in the field and you need to raise an RMA via your reseller or call Polycom support.
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Polycom Global Services
---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's