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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-24-2016 11:38 AM

HP Recommended

When dialing external numbers (usually to GoToMeeting's conference line, but sometimes to cell or home numbers), the phone "mis-dials" frequently.  This has happened multiple times.  The last 2 days I've had to redial the same number 10 times in one instance and 13 times in another before it called the correct number.  I've verified the screen display to ensure I entered the correct number.  The strange part is that it is actually connecting to random other numbers - I've ended up calling strangers' cell phones or random businesses by accident - so I know it's dialing the right number of digits.  It's just dialing the wrong numbers themselves?  This is becoming extremely frustrating.  Does anyone have any suggestions or solutions?

5 REPLIES 5

‎02-24-2016 11:56 AM

HP Recommended

Hello jantle,

welcome to the Polycom Community.

I assume when you are dialing internal numbers then the issue does not appear?

 

Who is providing the line to that phone or is it some kind of ATA ?

 

There is no difference for the phone if dialing an internal or an external number so the issue must be with either the PABX or the type of line you are using.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-24-2016 11:58 AM

HP Recommended

We've rarely had need to dial internally, so I've not happened to encounter it, but it's possible that it would do the same.

Was this reply helpful? Yes No

‎02-24-2016 12:06 PM

HP Recommended

Hello jantle,

based on my experience I seriously doubt it.

 

You can easily test this and make some internal calls.

 

Also what is the serial number of this unit?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-24-2016 12:10 PM

HP Recommended

SN:  AA0A151884949

Was this reply helpful? Yes No

‎02-25-2016 12:31 AM

HP Recommended

Hello jantle,


this unit is only a few months old so I can only suggest to move it to another analog line or test it at home or somewhere else with the same numbers to verify the unit is working.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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