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SoundStation Duo can't make conferences call on PSTN

Occasional Visitor

SoundStation Duo can't make conferences call on PSTN

PABX supported and work well with SoundStation2 analog phone and can do the conferencing. But when we try connected the SoundStation Duo into the same systems. It can't make conferences features!

 

How to solve this problem?

Message 1 of 10
9 REPLIES 9
Polycom Employee & Community Manager

Re: SoundStation Duo can't make conferences call on PSTN

Hello pca120,

welcome to the Polycom Community.

Have you checked the Flash timing via: 

 

Menu / Settings / Advanced / PSTN Configuration / Flash Timing


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
Occasional Visitor

Re: SoundStation Duo can't make conferences call on PSTN

I checked it already. When I push the flash button - Line1 is hold as normal. So, when I place the call to Line2, Line1 had disconnect. It can't join in the conferences.

 

The SoundStation2 can make it normally by place flash button also.

Message 3 of 10
Polycom Employee & Community Manager

Re: SoundStation Duo can't make conferences call on PSTN

Hello,

 

you will need to verify the flash time to match your PABX. If it is to long the PABX will just disconnect the call and if it is to short the call will not be placed on hold.

 

In your case the call is not held but dropped and the PABX provides a new dial tone.

 

Please check this FAQ entry => here <= for an explanation.

 

The Times usually are 80ms (or 75ms), 100ms, 300ms and 600ms.

 

You will need to check with your PABX Vendor and confirm the correct setting.

 

On the SoundStation 2 you can check the current setting via the menu:

 

SoundStation2_FlashTime.jpg

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
Occasional Visitor

Re: SoundStation Duo can't make conferences call on PSTN

It setup 300ms on both Duo & SoundStation2. The SoundStation2 works well but the Duo isn't.

Message 5 of 10
Polycom Employee & Community Manager

Re: SoundStation Duo can't make conferences call on PSTN

Hello pca,

 

as you had not previously provided the Information I was unaware of this.

 

Can you confirm what Software Version you are running on your SoundStation Duo ?

 

Press Menu => Status => Platform => Application => Main

 

There is actually an external Document describing some issue with the initial Software release regarding Flash Timing => here <=

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
Occasional Visitor

Re: SoundStation Duo can't make conferences call on PSTN

4.0.2.8017

Message 7 of 10
Polycom Employee & Community Manager

Re: SoundStation Duo can't make conferences call on PSTN

Hello pca,

 

as documented in the provided Link, if this Phone is running the advised Software Version, please raise this via your Polycom Reseller with our support team.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 10
Occasional Visitor

Re: SoundStation Duo can't make conferences call on PSTN

You meant it maybe defective, right?

Message 9 of 10
Polycom Employee & Community Manager

Re: SoundStation Duo can't make conferences call on PSTN

Hello,

 

I doubt it is defective, it may just be a Software Bug depending on the Country Setting of the phone in relation with the Software the Phone is running.

 

The latest one is UCS 4.0.2. RevB (11307) and can be upgraded via the Web. Plenty of Information within the VoIP Section.

 

For Support you need to work via your Polycom Reseller.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10