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SoundStation EX - No dial tone

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Occasional Visitor

SoundStation EX - No dial tone

I cannot get a dial tone on our 2201-03309-001-G. I've plugged it into a working telephone line, changed out the power supply and checked the connections. I'm not familiar with this product so I'm not sure what other troubleshooting options to try.

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Polycom Employee & Community Manager

Re: SoundStation EX - No dial tone

Hello SBPATT,

welcome to the Polycom Community.

  • Is this a new or a used unit?
  • If used dud it work before?
  • Is all the original cabling being used?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: SoundStation EX - No dial tone

Hello SBPATT,

welcome to the Polycom Community.

  • Is this a new or a used unit?
  • If used dud it work before?
  • Is all the original cabling being used?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2