SoundStation LCD contrast

Occasional Visitor

SoundStation LCD contrast

The LCD display on my VTX 1000 is fading.  The text is very light even though the contrast is turned all the way up and I can only read the display if I look at an extreme angle.  The backlight works fine and none of the connections to the display - such as the ribbon cable appear to be loose.


Is this a lack of power issue?  Could the VTX 1000 base Universal Module be the culprit?


I'd like to save it if possible - I regularly use the audio in / out features of it.



Message 1 of 3
Polycom Employee & Community Manager

Re: SoundStation LCD contrast

Hello @jpslater,

welcome to the Polycom Community.

Not even knowing the age of the unit and in addition opening the unit would have invalidated your warranty I assume it is on its way out.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 3
Occasional Visitor

Re: SoundStation LCD contrast

Thanks for your reply Steffen.


Yes I assumed it was out of warranty - I believe it was put in service around 2005.  I may try swapping the Universal Module with a different one when I get access to it just to see if it is indeed an issue with the voltage level going to the LCD.


Aside from the faint display it works perfectly fine.



Message 3 of 3