Hello David,
welcome to the Polycom Community.
I am not aware that we can "lock" the keyboard and can only assume the unit is defective.
Has this ever worked or is this a new unit?
Please contact your Polycom reseller for any options.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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