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SoundStation VTX100 - keypad doesn't work

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Occasional Visitor

SoundStation VTX100 - keypad doesn't work

Hello,

 

I am not sure and can't find in the manual, is there any special code for block keypad (like on cellphones)? Station can receive calls, but I can't answer (because of not working answer key). Is there possibility, that keys are damaged? 

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
Polycom Employee & Community Manager

Re: SoundStation VTX100 - keypad doesn't work

Hello David,

welcome to the Polycom Community.

I am not aware that we can "lock" the keyboard and can only assume the unit is defective.

 

Has this ever worked or is this a new unit?

 

Please contact your Polycom reseller for any options.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Polycom Employee & Community Manager

Re: SoundStation VTX100 - keypad doesn't work

Hello David,

welcome to the Polycom Community.

I am not aware that we can "lock" the keyboard and can only assume the unit is defective.

 

Has this ever worked or is this a new unit?

 

Please contact your Polycom reseller for any options.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Polycom Employee

Re: SoundStation VTX100 - keypad doesn't work

Hello, 

 

Do you have the EX mics plugged into the phone. If so can you test the issue without them plugged in? Also make sure they are VTX 1000 mics and not SS2W mics. This can cause the keypad not to work on the phone. 

Message 3 of 3