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SoundStation2 Tone Duration

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Occasional Visitor

SoundStation2 Tone Duration

Looking for information on the ability to adjust the tone duration on a Soundstation2.  Phone dials on a local analog line with no problems, but when it reaches a conferencing bridge the bridge acknowledges a double push with each number entered. A confirmation code must be entered once connected to the conferencing bridge.  I'm thinking that the tone duration may be too long for the conferencing bridge and this causes each tone to be registered as two repeating numbers.  If the numbers 123 are entered the conferencing bridge acknowledges that you have entered 112233.  Anyone know a solution?  Thank you!!

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Polycom Employee & Community Manager

Re: SoundStation2 Tone Duration

Hello GWitworth,

welcome to the Polycom Community.

You may want to raise a Ticket with Polycom support via your reseller or contact our team directly in order to get some in depth details to manipulate the phones timings.

 

Usually the phones are pre-set for the market sold and should comply with the expected settings in your region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: SoundStation2 Tone Duration

Hello GWitworth,

welcome to the Polycom Community.

You may want to raise a Ticket with Polycom support via your reseller or contact our team directly in order to get some in depth details to manipulate the phones timings.

 

Usually the phones are pre-set for the market sold and should comply with the expected settings in your region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2