• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-14-2013 02:02 PM

HP Recommended

Looking for information on the ability to adjust the tone duration on a Soundstation2.  Phone dials on a local analog line with no problems, but when it reaches a conferencing bridge the bridge acknowledges a double push with each number entered. A confirmation code must be entered once connected to the conferencing bridge.  I'm thinking that the tone duration may be too long for the conferencing bridge and this causes each tone to be registered as two repeating numbers.  If the numbers 123 are entered the conferencing bridge acknowledges that you have entered 112233.  Anyone know a solution?  Thank you!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2013 02:25 PM

HP Recommended

Hello GWitworth,

welcome to the Polycom Community.

You may want to raise a Ticket with Polycom support via your reseller or contact our team directly in order to get some in depth details to manipulate the phones timings.

 

Usually the phones are pre-set for the market sold and should comply with the expected settings in your region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-14-2013 02:25 PM

HP Recommended

Hello GWitworth,

welcome to the Polycom Community.

You may want to raise a Ticket with Polycom support via your reseller or contact our team directly in order to get some in depth details to manipulate the phones timings.

 

Usually the phones are pre-set for the market sold and should comply with the expected settings in your region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.