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- HP Community
- Poly Phones
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- Re: SoundStation2 Tone Duration
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03-14-2013 02:02 PM
Looking for information on the ability to adjust the tone duration on a Soundstation2. Phone dials on a local analog line with no problems, but when it reaches a conferencing bridge the bridge acknowledges a double push with each number entered. A confirmation code must be entered once connected to the conferencing bridge. I'm thinking that the tone duration may be too long for the conferencing bridge and this causes each tone to be registered as two repeating numbers. If the numbers 123 are entered the conferencing bridge acknowledges that you have entered 112233. Anyone know a solution? Thank you!!
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Accepted Solutions
03-14-2013 02:25 PM
Hello GWitworth,
welcome to the Polycom Community.
You may want to raise a Ticket with Polycom support via your reseller or contact our team directly in order to get some in depth details to manipulate the phones timings.
Usually the phones are pre-set for the market sold and should comply with the expected settings in your region.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-14-2013 02:25 PM
Hello GWitworth,
welcome to the Polycom Community.
You may want to raise a Ticket with Polycom support via your reseller or contact our team directly in order to get some in depth details to manipulate the phones timings.
Usually the phones are pre-set for the market sold and should comply with the expected settings in your region.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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