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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎05-28-2012 10:26 AM

HP Recommended

Hi

 

I have a SoundStation 2 connected directly to a UK BT landline. The Caller ID works. Is this model supposed to look up the number in the local Phone Book and display the name? It doesn't seem to work.

 

I noticed that the caller id displays a uk number like 07777-123456 with a dash. Entries in the phone book don't allow a dash from what i can see.

 

Any ideas?

 

thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-06-2012 05:59 AM

HP Recommended

Hello gurpal,

welcome to the Polycom Community.

Please refrain from bumping a post as someone will answer if they have anything to add to a post.

 

If you require support please work via your Polycom Reseller.

 

I checked the Admin Guide => here <= and was unable to find any confirmation that a reverse lookup is working against the phone book.

 

Relevant quote from the  Admin Guide:

 

Phone Book
You can use the Phone Book to store a local directory of 25 contacts. You can add, edit, delete, dial, or search any contact in this list using just a few key strokes.

 

In addition did you check the Admin Guide regarding the Caller ID setting? Did you set it to the correct standard? This is explained on page 28.

 

Limitations are highlighted => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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3 REPLIES 3

‎05-31-2012 04:35 PM

HP Recommended

bump - surely this has been tried before

Was this reply helpful? Yes No

‎06-06-2012 05:59 AM

HP Recommended

Hello gurpal,

welcome to the Polycom Community.

Please refrain from bumping a post as someone will answer if they have anything to add to a post.

 

If you require support please work via your Polycom Reseller.

 

I checked the Admin Guide => here <= and was unable to find any confirmation that a reverse lookup is working against the phone book.

 

Relevant quote from the  Admin Guide:

 

Phone Book
You can use the Phone Book to store a local directory of 25 contacts. You can add, edit, delete, dial, or search any contact in this list using just a few key strokes.

 

In addition did you check the Admin Guide regarding the Caller ID setting? Did you set it to the correct standard? This is explained on page 28.

 

Limitations are highlighted => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-06-2012 05:57 PM

HP Recommended

Hi - yes the initial problem was corrected via the admin settings. It's a shame it doesn't support reverse lookup. I know it's not really meant to be used in a standalone capacity, but still seems like something simple that could have been tweaked in the firmware...

Was this reply helpful? Yes No
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