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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I see others have had occasional issues with calls being dropped, but our problem is a bit unique...Conference calls on our SS2 are consistently disconnected after one hour. Any suggestions on what would cause a consistent time limit on conference calls would be much appreciated.

4 REPLIES 4
HP Recommended

Hello KPBSM,

welcome to the Polycom Community.

Is this a call on a conference bridge or just a person calling you or you calling them?

 

Can you reproduce this by just using a ordinary analog phone?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks very much for your response. The calls were on a conference bridge number, and this issue hasn't been reproduced on any other phone call.

HP Recommended

Hello KPBSM,

 

just to confirm, 

 

dialing into this bridge from the SoundStation2 will drop the call after 1 hour but no other calls made from the SoundStation2 to any other phone number will last longer than 1 hour.

 

If this is the case then please contact the bridge administrator.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffan,

 

Only calls made on a conference bridge number are dropped after one hour. We haven't experienced this problem on any other call.

 

Thanks very much for your help.

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