I see others have had occasional issues with calls being dropped, but our problem is a bit unique...Conference calls on our SS2 are consistently disconnected after one hour. Any suggestions on what would cause a consistent time limit on conference calls would be much appreciated.
welcome to the Polycom Community.
Is this a call on a conference bridge or just a person calling you or you calling them?
Can you reproduce this by just using a ordinary analog phone?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
Thanks very much for your response. The calls were on a conference bridge number, and this issue hasn't been reproduced on any other phone call.
just to confirm,
dialing into this bridge from the SoundStation2 will drop the call after 1 hour but no other calls made from the SoundStation2 to any other phone number will last longer than 1 hour.
If this is the case then please contact the bridge administrator.
Only calls made on a conference bridge number are dropped after one hour. We haven't experienced this problem on any other call.
Thanks very much for your help.