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SoundStation2 w/LCD & iPhone compatibility ???

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Polycom Employee & Community Manager

Re: SoundStation2 w/LCD & iPhone compatibility ???

Hello ERS,

welcome to the Polycom Community.

There are two cables you can use.

 

  • The "old" computer calling Kit which you describe

  • The "new" Mobile Phone calling kit.

The "old" phone cable had a microphone and a PC Speaker cable and the "new" either has an iPhone cable or an Android cable.

 

Please utilize the right cable.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 11 of 15
ERS
Occasional Visitor

Re: SoundStation2 w/LCD & iPhone compatibility ???

thanks for the quick reply!

 

Message 12 of 15
Occasional Visitor

Re: SoundStation2 w/LCD & iPhone compatibility ???

I am also having the same issue. Can you give the part number for the iPhone cable connector which you describe as "The "new" Mobile Phone calling kit" .. The y-shaped connector is not working as described by other users.

Message 13 of 15
Polycom Employee & Community Manager

Re: SoundStation2 w/LCD & iPhone compatibility ???

Hello Mabaris,

welcome to the Polycom Community.

The community's PSTN FAQ contains this post here:

Aug 01, 2013 Question: What mobile phone cable can I use?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 14 of 15
Occasional Visitor

Re: SoundStation2 w/LCD & iPhone compatibility ???

Agreed, you will need a 2.5mm male TRS to 3.5mm (1/8 inch) TRRS male cable (2457-19047-001) to  connect from the Polycom to your iPhone.  But wait, on newer iPhone that only have a Lightning port (iPhone X), you will also need a Lightning to 3.5mm female adapter cable.  Warning - many of these adapter found on Amazon, etc are only wired to allow AUDIO OUT to speakers.  Here we need AUDIO INPUT coming from a microphone or in this case our mobile phone!  The only two manufactures I've found that work for audio input are genuine Apple adapter (flimsy) or Labobbon (X001NMR0ZN).  By the way, on the Polycom cable, be sure to connect to the white connector at the "Y" splitter (printed "for iPhone" on the side).
Happy trails,  Michael

Message 15 of 15