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SoundStation2 w/LCD & iPhone compatibility ???

SOLVED
Polycom Employee & Community Manager

Re: SoundStation2 w/LCD & iPhone compatibility ???

Hello ERS,

welcome to the Polycom Community.

There are two cables you can use.

 

  • The "old" computer calling Kit which you describe

  • The "new" Mobile Phone calling kit.

The "old" phone cable had a microphone and a PC Speaker cable and the "new" either has an iPhone cable or an Android cable.

 

Please utilize the right cable.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 15
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Occasional Visitor

Re: SoundStation2 w/LCD & iPhone compatibility ???

thanks for the quick reply!

 

Message 12 of 15
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Occasional Visitor

Re: SoundStation2 w/LCD & iPhone compatibility ???

I am also having the same issue. Can you give the part number for the iPhone cable connector which you describe as "The "new" Mobile Phone calling kit" .. The y-shaped connector is not working as described by other users.

Message 13 of 15
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Polycom Employee & Community Manager

Re: SoundStation2 w/LCD & iPhone compatibility ???

Hello Mabaris,

welcome to the Polycom Community.

The community's PSTN FAQ contains this post here:

Aug 01, 2013 Question: What mobile phone cable can I use?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 15
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Occasional Visitor

Re: SoundStation2 w/LCD & iPhone compatibility ???

Agreed, you will need a 2.5mm male TRS to 3.5mm (1/8 inch) TRRS male cable (2457-19047-001) to  connect from the Polycom to your iPhone.  But wait, on newer iPhone that only have a Lightning port (iPhone X), you will also need a Lightning to 3.5mm female adapter cable.  Warning - many of these adapter found on Amazon, etc are only wired to allow AUDIO OUT to speakers.  Here we need AUDIO INPUT coming from a microphone or in this case our mobile phone!  The only two manufactures I've found that work for audio input are genuine Apple adapter (flimsy) or Labobbon (X001NMR0ZN).  By the way, on the Polycom cable, be sure to connect to the white connector at the "Y" splitter (printed "for iPhone" on the side).
Happy trails,  Michael

Message 15 of 15