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SoundStation2W failed software update

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Occasional Visitor

SoundStation2W failed software update

I have tried to flash the firmware 4 times and it will fail on step 6.

 

It lost conectivity with the base unit and will not re-register.

 

Is it now toast?

 

 

Message 1 of 8
7 REPLIES 7
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Polycom Employee & Community Manager

Re: SoundStation2W failed software update

Hello rward28,

welcome to the Polycom Community.

Was the unit still functional before you flashed it?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
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Occasional Visitor

Re: SoundStation2W failed software update

I too have tried to update the Firmware on a SS2W with no success, again this is failing on step 6 with the SS2W saying

 

Rebooting

Please Wait...

 

and going no further.

 

The reason I wanted to upgrade was I had lost connecting with Base Station and could not register with it again.

 

Original DSP: 82W.CON.01.373

Now: 82W.CON.01.605

CPLD: 1.06

CVM: Alternating between 6.ff and Unavailable

 

Message 3 of 8
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Polycom Employee & Community Manager

Re: SoundStation2W failed software update

Hello gipxq01,

welcome to the Polycom Community.

Please contact your Polycom reseller.


Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
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Occasional Visitor

Re: SoundStation2W failed software update

Hi i've tried to upgrade due to our Soundstation 2W unable to register to base.  The upgrade says it did not work.  We cannot contact our supplier as they are no longer in operation.  Please advise to our options.  Thank you.

Message 5 of 8
Highlighted
Polycom Employee & Community Manager

Re: SoundStation2W failed software update

Hello PaulaG,

welcome to the Polycom Community.

Please contact Polycom Support => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Highlighted
Occasional Visitor

Re: SoundStation2W failed software update

I got a soundstation2W which not registering to base station. Tried to upgrade it but always says failed to upgrade atfer 6/6. Is there any firmware/software we can try? It seems that the solutions posted is not working. Any help except calling polycom?

Message 7 of 8
Highlighted
Polycom Employee & Community Manager

Re: SoundStation2W failed software update

Hello warfs,

welcome to the Polycom Community.

The solution, contacting your Polycom reseller and/or calling Polycom support has been posted at least twice already.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8