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- Soundstation 2 [2201-16000-601] hiss from speaker when not i...
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02-22-2015 09:03 AM
I have tried two SoundStation 2 devices which I really like but strangely I get a hiss from the speaker on both devices when off-hook or not in use. It is noticable in quiet rooms.
I've experienced this on two different Soundstation 2 devices (which were re-located in different rooms to make sure it wasn't a different device interfering but no improvement was made).
Can other SoundStation users let me know if this is normal for a SoundStation 2 connected to a normal telephone line?
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02-22-2015 10:00 AM
Hello TJM_UK,
welcome to the Polycom Community.
Does this also happen when you remove the Phone Line and just power up the unit?
I have never heard this for a new product and can only assume this is a wiring / earth issue.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-22-2015 10:00 AM
Hello TJM_UK,
welcome to the Polycom Community.
Does this also happen when you remove the Phone Line and just power up the unit?
I have never heard this for a new product and can only assume this is a wiring / earth issue.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-23-2015 04:15 AM
Hi Steffen,
Many thanks for taking the time to reply. As I only have 2 units it can be hard to find where the issue is so I engaged the forum as part of a diagnostic process to discount the SoundStation so I am sorry if I misunderstood the guidelines.
I have tried without the telephone line connected as you say and still experience the problem. I also referred to FAQ's for the product and searched this forum for similar issues and did find a post related to hiss but for a different model.
The reply has definately helped since we have established the SoundStation shouldn't perform like this (which is what I expected for a high-end product like this) and I need to look elsewhere for a solution.
Best regards,
Tim.
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