Soundstation 2 Volume

Occasional Visitor

Soundstation 2 Volume

I have users that complain the volume is still too loud even at the lowest setting on the Polycom Soundstation 2 and sensitive information can be heard locally outside the conference room.

 

Is there a way to lower the master volume on the Soundstation beyond the default?

Message 1 of 52
51 REPLIES
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Polycom Employee

Re: Soundstation 2 Volume

Hello Hackton,

 

I understand that you are having some issues with your Soundstation 2 and its audio being to loud on its lowest setting. To answer your direct question the way to adjust the speaker volume of the unit is while in an active call press the volume button on the unit to adjust the speaker volume. When the unit is in use is it connected to an analog line? If you connect the unit to a fax line and attempt to place a call are you running across the same issues?

Message 2 of 52
Occasional Visitor

Re: Soundstation 2 Volume

We have this same issue- I have turned the volume down as low as possible when on a call and it is still way too loud.  Is there anything else to try or do to solve this problem?

Message 3 of 52
Occasional Visitor

Re: Soundstation 2 Volume

Same issue here. Employees have complained that the volume is too loud, and it's a problem when handling confidential conference calls. Currently they are trying to muffle the speaker as best as they can by covering it up. I've contacted our phone system provider and they've assured us that there's nothing they can do to reduce the gain across the line. Is there any attenuator or equalizer that can be bought to make the volume lower?

Message 4 of 52
Occasional Visitor

Re: Soundstation 2 Volume

Same issue here too...  anyone hear anything from Polycom product mgrs?, any issues with connection of soundstation2 to network?  anyone do any actual quantitative measurement of actual volumes (DB Levels)?  Model 2201-16200-001E?  I see ""Volume adjustable to 94 DBA SPL (peak) volume at 0.5 meters" on spec sheet, no minimum...?

Message 5 of 52
Occasional Visitor

Re: Soundstation 2 Volume

More info, my soundstation2 is network attached via a cisco ATA 186.  Listening to bridge call when experiencing loud volumes, if I listen on a voip phone to same bridge I also hear one person with pretty loud volume, on lowest setting on voip phone as well....?

Message 6 of 52
Polycom Employee & Community Manager

Re: Soundstation 2 Volume

Hello all,

 

I have brought this issue to the Product Managements attention and we would like to gather some Information.

 

Could you provide more details on the SoundStation itself?

 

Is it a SoundStation with or without Display?

If this is a SoundStation with display could you please provide the Software Version via Menu Button => This Phone => System Information?

 

In Addition we would like to know the Part Number and the Serial Number of the Unit.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services 

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 7 of 52
Occasional Visitor

Re: Soundstation 2 Volume

TY Steffen for help......

 

Soundstation 2 has a display, the unit was replaced "on suspicion" i'll assume it was replaced "like for like".

 

Part number - 2201-16000-001 E

serial nunmber?  H60541000 A71

firware?  SS2.con.01.115

(non expandable)?

 

My db measures using iphone app (audio tool, DBa) from approx .5 meters (arm reach to unit) was 60 DB on dialtone and 66DB for a recording.

 

This new replacerment  seemed better on lowest level, but marginally..   Some audio bridge calls have louder members then others,   

 

similar products in other conference rooms seem to exhibit similar results. 

 

One call direct from polycom to a voip phone user was reading 101db, another cell phone user was 78db.

 

Thanx for listening....

Message 8 of 52
Polycom Employee & Community Manager

Re: Soundstation 2 Volume

Hello Fletch,

 

thanks for getting back.

 

You mentioned other Products, are these Polycom Phones?

 

What happens when you simply go off hook and get dial tone, can you lower the dial tone to an acceptable Volume without dialing another participant or into an audio/conference bridge?

 

We need to determine if the basic volume of the speaker can be lowered to an acceptable level before dialing another number in order to verify if the issue is caused by the line/extension of the phone, an audio bride or the design/software of the unit itself. 

 

You may be able to lower the attenuation via the PABX/Line used.

 

Have you checked a regular analog phone on the same line?

 

Best regards

 

Steffen Baier

 

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 9 of 52
Occasional Visitor

Re: Soundstation 2 Volume

Hi, I am having the same issue with my Sounstation, the volume is still too loud even at its lowest level.

 

I have gone ahead and taken the time to test it out with an analog line and it was still too loud...i actually didnt notice a difference. I think someone previously asked about an equalizer that we can maybe hook it up to so we can bring the voume a bit lower. There has got to be a way to get this volume lower, please help us out. thanks

Message 10 of 52