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Soundstation 2, analog, conferencing out

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Occasional Visitor

Soundstation 2, analog, conferencing out

Hello,

I’m working with an analog Polycomm Soundstation2. I’m trying to conference multiple parties by dialing out and am unable to do so. After conecting with the first party, I press the party button, the screen reads flash, and the current number goes on hold. After dailing the second number, I hit Add. When I do this, I lose the hold and the first party comes back on.

 

Is this an issue with the phone, or perhaps our PBX (not sure what system we use presently)?

 

Thanks for any insight

Mark Kraemer

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Polycom Employee & Community Manager

Re: Soundstation 2, analog, conferencing out

Hello mkraemer,

 

welcome to the Polycom Community.

 

Once the SoundStation 2 can place a call on hold every enhanced functionality is done by the PABX itself as the Soundstation has no build in facilitys like it's bigger SIP Variants.

 

Please check with your PABX Manufacturer as you may have to use a Star/Hash Code to enable this feature and only they will be able to confirm.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




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Message 2 of 4
Occasional Visitor

Re: Soundstation 2, analog, conferencing out

One more wrinkle.

 

It turns out we are not running it through a PBX. It's going straight to an analog phone line. How does that change my possible solutions?

Message 3 of 4
Polycom Employee & Community Manager

Re: Soundstation 2, analog, conferencing out

Hello Mark,

 

yet again the same answer. You need to speak to your PSTN Provider if they allow a conference and how to enable this.

 

Best regards

 

Steffen Baier  




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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