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Soundstation 2 for computer calling not working on Mac? (mic does not work)

valiot
Occasional Visitor

Soundstation 2 for computer calling not working on Mac? (mic does not work)

I'm using the Soundstation2 with the computer calling kit that came with it for Skype calls. I have a Macbook Pro.

 

When using this, I can hear the other party loud and clear but the Mic is not working. So the other party cannot hear me. What am I doing wrong?

 

I have the Mic level on the Mac set to Max input.

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2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation 2 for computer calling not working on Mac? (mic does not work)

Hello valiot,

 

welcome to the Polycom Community.

 

Have you tried to use a external Microphone on the Macbook yet?

 

Have you tested the SoundStation 2 with the computer calling kit on another PC/MAC yet?

 

If you can reproduce the Issue I would recommend to contact your Polycom Reseller and/or Polycom Support directly.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services 

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
AndyS
Regular Visitor

Re: Soundstation 2 for computer calling not working on Mac? (mic does not work)

Hi,

 

Did you ever solve this?  I have exactly the same issue.  Googling, I think it could be that the Mac requires "line-level" input and low-level signals (eg simple mics) don't work.  However the Polycom docs (eg with the computer calling kit I purchased) say they do support Macs.

 

AndyS

 

 

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