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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-09-2014 12:24 PM

HP Recommended

We have a Soundstation 2. When first plugged in, it works properly, a call can be made and connects fine. But if the line is diconnected, or mis-dialed originally, the phone will not, despite pressing and buttons, return to dialtone until either the phone is disconnected from power or the telephone line is disconnected itself.

 

I verified the issue is not on the analog line with a test set. And can replicate the issue by simply pressing the button to get dialtone and then pressing it again to hang up. Only to get the time-out chime on the line. 

 

Any help would be appreciated, as the phone number for support disconnected me multiple times.

3 REPLIES 3

‎10-10-2014 05:15 AM

HP Recommended

Hello Class1724,

welcome to the Polycom Community.

Is this a brand new unit or a used unit ?

 

If used how old is the unit and did it work prior to testing the issue you described?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-10-2014 05:38 AM

HP Recommended
I believe the unit is new but I believe it was purchased quite a while ago and not really used. I believe it worked for some period of time and then just stopped.
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‎10-14-2014 02:31 PM

HP Recommended

Has anyone else noticed an issue with the phone not releasing dialtone or is it most likely a defective unit?

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