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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

i ordered 2 external microphones for our soundstation 2 expandable.

But if i connect the microphones to the soundstation, most opf the bhuttons stop working and i cant call anyone.

 

We are using the following products (A Polycom Support Technician already told me that the devices should be compatible...)

 

Soundstation Part No.

2201-16200-601

 

Microphone Part No.

2201-67840-101

 

Are these 2 devices compatible?

 

Kind regards

 

Hannes

Unexpected GmbH

2 REPLIES 2
HP Recommended

Hello Hannes,

welcome to the Polycom Community.

The community's PSTN FAQ contains this post here:

 

Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=

 

Above lists the correct compatible part numbers for the correct region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

thanks for your reply, i will give the mics back and order them from an official resseller!

 

 

you can close this thread!

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