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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, several issues on this unit that just stopped working out of nowehere about 3-4 months ago:

1) Cannot register the base to the unit. Registration failed in all attempts

2) Have the software upgrade but apparently don't have the USB cable that will connect and recognize unit with my PC. I have a USB (not from Polycom) that fit that but it didn't recognize it. Is there a "specialized" USB cord needed to take the upgrade? If so, how do I get it?

3) When i attempt to access the "System Information" it locks the unit up and provides no information. just sits highlighted and activated (like its working) but i cannot access any other buttons then...back, enter, or even home. I have to power off the unit to reset.

 

I'm told my warranty was over in 2009 and my serial number is: G207470526225.

Any help would be most appreciated.

Thanks,

Steve

3 REPLIES 3
HP Recommended
Hello Steve

The unit is back from 2007 so nearly 10 years old so I would assume it is brocken

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The unit I am working with is no more than 3 years old and I am still having the problem registering the unit.  Any suggestions?

HP Recommended

Hello FK,

welcome to the Polycom Community.

Has this unit ever worked before ?

 

What is the serial number of the unit?

 


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.