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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Afternoon all. My Soundstation 2W has the following symptoms: The display reads SS2W: bootLdr: loading image, and SS2W bootldr: Checksum OK. The 3 red LED's light up at the same time the message is displayed, then it all goes blank and after approx 10 seconds the same message / light combo appears.

 

Any ideas would be greatly appreciated.

 

Cheers,

Chris.

3 REPLIES 3
HP Recommended

Hello chris-ireland,

welcome to the Polycom Community.

Is this is new unit or has this only just started and the unit was working before?

Did you already attempt and upgrade the Software from the Support site and / or has that failed?

 

You can find this => here <=

 

If above still fails then you can only contact your Polycom reseller for an RMA.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

HI,

 

I also have the same problem, I have tried upgrading but it has a ERROR_ SoundStation2W DETECTION FAILED.

 

Please can someone advise

 

Kind Regards

HP Recommended

Hello Steve,

welcome to the Polycom Community.

  • Have you followed the exact steps to upgrade the Software?

  • At what step does the upgrade fail?

  • DidyouattempttorestartthePCandtrytheupgradeagain?

  • DidtheSS2WworkwiththeBaseStationbeforeyoutriedupgrading?

 

If above still fails then you can only contact your Polycom reseller for an RMA.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.