Plantronics + Polycom. Now together as Poly Logo

Soundstation 2w is randomly using FLASH during conference calls

Tweids
Occasional Visitor

Soundstation 2w is randomly using FLASH during conference calls

I am having an issue where while on a conference call, the phone will seemingly drop the caller in mid sentence, but if you hit FLASH 2 times, the call continues. I was wondering if there is some sort of feature that puts callers on hold or FLASHes automatically? It is rather annoying and disruptive for my users in their conference calls.

 

Thank you.

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Soundstation 2w is randomly using FLASH during conference calls

Hello Tweids,

welcome to the Polycom Community.

 

  • What does the display of the SS2W show at that point?

 

I did run this post by one of our Hardware guys and we are not aware of this occurring.

 

  • What Software Version is the unit running?

  • Have you tried to replace the unit with an analog phone and check if this happens there as well?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Tweids
Occasional Visitor

Re: Soundstation 2w is randomly using FLASH during conference calls

It turned out to be a little strange. One of my co-workers was messing around in the phone closet and jostled some wires around. This turned into a very quick disconnection in the call, which resulted in the caller being put on hold. After the wires completed the circuit again the users were able to resume their call. We re-punched down the wires in the 66 block and have had no problems since.

 

Thank you for your response.

Message 3 of 3