I am having an issue where while on a conference call, the phone will seemingly drop the caller in mid sentence, but if you hit FLASH 2 times, the call continues. I was wondering if there is some sort of feature that puts callers on hold or FLASHes automatically? It is rather annoying and disruptive for my users in their conference calls.
welcome to the Polycom Community.
I did run this post by one of our Hardware guys and we are not aware of this occurring.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
It turned out to be a little strange. One of my co-workers was messing around in the phone closet and jostled some wires around. This turned into a very quick disconnection in the call, which resulted in the caller being put on hold. After the wires completed the circuit again the users were able to resume their call. We re-punched down the wires in the 66 block and have had no problems since.
Thank you for your response.