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Soundstation 2w - not registered

Occasional Visitor

Soundstation 2w - not registered

My soundstation is old but this is my last grasp to determin whether I should replace it.


Originally it had a problem with "no connection" and determined that I needed to reboot both the base and the soundstation. It would not pick up on the connection.

I unplugged the base, disconnected the battery from the soundstation.

Waited 15 seconds, plugged the base in

Plugged the battery into the soundstation,  I noticed the soundstation shows "not registered". It looks like it shows boot checksum after plugging in but thats about all I can catch as it quickly returns to "not registered."

It does not allow me to get into the menu, it repeatedly goes back to "not registered." I am unable to attempt a fw update or anything else for that matter.


S/N: G205200004185 (base and soundstation match)

Message 1 of 3
Polycom Employee & Community Manager

Re: Soundstation 2w - not registered

Hello DMGTSmith

welcome to the Polycom Community.

SCANSOURCE COMMUNICATIONS sold this device back in 10/06/2005.


This makes the device nearly 12 years old and I assume it is defective.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Message 2 of 3
Occasional Visitor

Re: Soundstation 2w - not registered

Thank you for the prompt response. It has been in service for a very long time. It looks like I will be getting a quote for a replacement.

Message 3 of 3